In this guide, we will show you how, as an administrator, you can send welcome emails to employees.
Go to the employee management in Sysarb.
Send welcome emails
You can choose to send welcome emails to new employees in the system. Through the column "Sent welcome email," you can easily filter out users who have not received the email. Then, you can easily send it to those who are new to the system or have not received the welcome email for other reasons.
Click on the icon to edit columns. Once you have done that, you can either scroll through the list that appears or search for the filter for "Sent welcome email." When you check the box next to "Sent welcome email," you will be able to see that column in your table.
Select the individuals to whom you want to send a welcome email.
Then, click on the three-dot menu and choose "Send welcome email."
You will then receive a confirmation dialog to confirm that you want to send the welcome email. When you click "Send," the email will be sent to your employees. Note: Welcome emails are not sent automatically in Sysarb; manual action is required.
What is a welcome email?
It is an email sent from the system where we welcome the user to the system and provide a link for logging into the system. The email is a standard template. It also includes a link for logging in and setting up a password, ensuring users can access the system.
Last password change
To check if your employees have logged in or not, you can use the column "Last password change."
If your employees have not logged in, this field will be blank, and in that case, you can send them a new welcome email as a reminder to log in.
What to do if a user does not receive the welcome email?
If a user does not receive the welcome email, follow these troubleshooting steps:
Resend the Welcome Email:
Resend it from their profile in the Employee Management section.
Check Spam or Junk Folders:
Ask the user to check all mailboxes, including spam or junk folders, as the email may have been filtered.
Use the "Forgot Password" Option:
If the welcome email still does not arrive or does not include a password setup link, send a "forgot password" email. This allows the user to set a password and access their account.
Verify Email Address:
Ensure the email address entered during user creation is correct. If BankID login is enabled, confirm the email address is verified before retrying the login process.